FAQ

  • When will my order arrive?

    I use USPS Ground Advantage (2-5 business days) for all orders unless you’ve purchased an expedited option. Orders placed Monday through Thursday are mailed out via USPS the folIowing morning. Orders placed Friday through Sunday are mailed out via USPS on Monday morning.

  • Why are my pins and stickers in separate orders?

    Don’t worry, your pins and stickers will shipped together in one package with a tracking number. Because my stickers have free shipping but my pins have a shipping rate, Squarespace counts them as two separate orders.

    It’s annoying, but rest assured, all your items will be mailed to you in one package.

  • I didn't get a tracking number for my sticker order.

    For sticker-only orders, I mail them out via USPS in regular letter envelopes with just a stamp. This affordable rate allows me to offer free shipping for all my stickers.

  • I'm a customer from outside the U.S. Why can't I purchase from your shop?

    International customers can purchase from me through my Etsy shop. My entire collection is available there so I promise you’re not missing out on anything. Etsy does a great job of collecting VAT, custom fees, and import fees so it’s much easier to make international transactions over there.

  • I want to order your stuff as a cast gift. Can I place a bulk order?

    Of course! Use the form below to email me what you’re thinking of ordering plus the quantity and we can talk about a wholesale price.

  • You should make a pin for [insert musical here]! I'd buy it.

    I appreciate the enthusiasm! I like to design products based on shows I’m personally vibing with so I’m not accepting any product ideas, BUT I’m always down for a musical recommendation. If you have a show or cast album that you think I’d enjoy, send me a DM.

Contact us.

pinbillshop@gmail.com
San Francisco, CA